Primary Care at Boston Medical Center
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Primary Care / General Internal Medicine

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Patient Information

Frequently Asked Questions

  1. How do I make an Appointment
  2. Where are you located?
  3. What are your hours of operation?
  4. What if I need care when the office is closed?
  5. What should I expect at my first visit?
  6. What is an Internal Medicine doctor?
  7. What is a Primary Care Physician and why do I need one?
  8. What insurance do you accept?
  9. What if I need urgent care?
  10. What if I need an interpreter?
  11. How can I get a prescription refill?
  12. How do I learn more about the behavioral medicine programs?

1.  How do I make an appointment?
If you are new to Boston Medical Center, please call 617.414.5951 to schedule your first appointment.

New! Book Online
New and existing patients can also book an appointment online using ZocDoc, 24 hours a day, 7 days a week. Please note, not all providers are available for online booking. If you don’t see your provider, please call the specific clinic location to make an appointment.

If you are a returning patient, please call the office where you typically receive your care:

Boston Medical Center, Main Campus:
Shapiro Ambulatory Care Center:  617.414.5951
Women’s Health Group:  617.414.5951

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2.  Where are you located?
We have several primary care practice locations to ensure that you have quick, convenient access to our physicians when you need them: 

Shapiro Ambulatory Care Center
725 Albany Street, Boston, MA  02118
617.414.5951

Women’s Health Group
Shapiro Ambulatory Care Center
725 Albany Street, Boston, MA  02118
617.414.5951

Driving and public transportation directions are available for the main BMC campus.

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3.  What are your hours of operation?

Hours
Monday thru Friday, 7:00 am to 7:00 pm
Saturday & Sunday, 8:00 am to 4:30 pm

A physician is on-call at all other times. To make an appointment, or to speak with the doctor on-call, call us at  617.414.5951.

If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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4.  What if I need care when the office is closed?
A doctor is always on call when the office is closed. To access the on-call physician, please call the office and our answering service will page the on-call physician. Please call number where you receive your care:

Shapiro Ambulatory Care Center:  617.414.5951
Women’s Health Group:  617.414.5951

If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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5.  What should I expect at my first visit?
On your first visit you will meet your physician, recount your medical history and other information and have a physical exam. Please bring a list of any medications you are taking, including over-the-counter and herbal preparations. A family member or caregiver is always welcome to come with you. Remember, however, that your physician may ask very personal questions. It is important that you answer these questions honestly and fully as the answers may have important implications for your care. Please arrive well ahead of time so that you can register, complete paperwork and have an opportunity to relax before your appointment. After registration, you can proceed to the suite where your doctor is located. Your co-pay (if you have one) will be collected in the reception area of your doctor's suite.

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6.  What is an Internal Medicine doctor?
Doctors of Internal Medicine focus on general adult medicine. They care for patients from the teen years through old age. Internists have special training that focuses on the prevention and treatment of adult diseases. For more information visit http://www.doctorsforadults.com/.

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7.  What is a Primary Care Physician and why do I need one?
Your primary care physician (PCP) is your partner for health and your partner through the health care system. He or she will educate, advise and guide you with all of your health care needs. Your PCP can be a doctor of Internal Medicine or a  nurse practitioner who focuses on primary care. Having a PCP is important because he or she can determine when you need to see a specialist, help you find the right specialist, and coordinate all of your care. Many health care insurers require a referral from your PCP before you can see a specialist.

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8.  What insurance do you accept?
We accept every major health insurance and managed-care plan. We also provide free care for patients without insurance who cannot afford to pay. Please familiarize yourself with your insurance plan, especially regarding co-pays, referrals and emergency care. Be sure to bring your health insurance card with you to every appointment.

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9.  What if I need urgent care?
We help treat acute problems such as coughs, flu, sore throats, stomach ache, sprains and other common medical complaints. When you are sick, please call the office where you typically receive your care:

Boston Medical Center, Main Campus:
Shapiro Ambulatory Care Center:  617.414.5951
Women’s Health Group:  617.414.5951

We will make every possible attempt to see you. If your regular doctor is not available, we will schedule you with another physician or a physician's assistant. If you have a medical emergency, you should go directly to the nearest emergency room or call 911.

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10.  What if I need an interpreter?
Interpreters are available either on site or on call to assist patients who do not speak English.

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11.  How can I get a prescription refill?
For prescription refills, please call the primary care office where you receive your care:

Boston Medical Center, Main Campus:
Shapiro Ambulatory Care Center:  617.414.5951
Women’s Health Group:  617.414.5951

Please call your doctor’s office before you run out of medication. We will process all routine prescription refills within 48 hours. For some medications, the refill process can take longer  so please plan ahead.

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12.  How do I learn more about the behavioral medicine programs?
For more information on BMC’s behavioral medicine programs like smoking cessation, hypertension clinic, chronic pain management and stress reduction and relaxation center contact Dr. Robert Sokolove, director of Behavioral Medicine, at 617.414.5098.

Appointments

Adult Primary Care ZocDoc

For Select Providers
More Information


Call: 617.414.5951


Boston Medical Center
Primary Care/General Internal Medicine
Shapiro Center
5th and 6th Floors
725 Albany Street
Boston, MA 02118

Clinic Hours:
Monday, Wednesday: 8am-8:30 pm
Tuesday, Thursday, Friday: 8am-5:00pm

Call Center Hours:
Monday through Friday, 7am-7pm
Saturday 8am-4:30pm

Women’s Health Group


Prescription Refills

Shapiro Center
Call: 617.414.5951, option 1


Refer a Patient

Call: 800.682.2862


Learn More

Quick Links

Directions to BMC
BMC Campus Virtual Tour
Shapiro Center
BMC Campus Map

Downloads

What Makes BMC Special
Audio Meditation - Dr. Sokolove:
Listen Online
English Meditation, MP4 (13 MB)
Spanish Meditation, MP3 (12.8 MB)


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