Trauma and Emergency Care | Boston Medical Center

Trauma & Emergency Care

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Patient Information

If you are having an emergency, call 911.

Boston Medical Center’s Trauma Service and Emergency Department is open 24 hours a day, seven days a week. To contact the Adult Emergency Department directly, call 617.414.4075. To contact the Pediatric Emergency Department directly, call 617.414.4991.

The adult and pediatric emergency departments are on the Boston Medical Center campus in the Menino Pavilion, located at 751 Albany Street, Boston, MA 02118.

About BMC’s Menino Pavilion

The Menino Pavilion is designed to meet the needs of the critically injured patient. From the Emergency Department, the patient may require a surgical procedure in the operating room and may have to be carefully monitored and managed in the intensive care unit (ICU). As improvement occurs, the patient can be transferred to a surgical inpatient floor to facilitate the transition to a discharge home or to a rehabilitation unit. Case coordinators will work closely with the patient and family to develop the optimal discharge plan. The coordination of care and effective collaboration between departments leads to the best possible outcome for patients at BMC.

Convenient Location

Located in Boston’s South End, Boston Medical Center is easily accessible by ground or air transport. Boston Medical Center has the only ground-level helipad in the city of Boston allowing patients transported by helicopter to land safely and free of complication regardless of inclement weather.

Visiting Hours

Visiting hours are generally from noon to 8 pm, except in our ICU, where visitors are allowed approximately 10 minutes each hour by mutual arrangement with nursing staff. Please see the Information Desk upon entry for a visitors pass.

Directions & Parking

Directions and a campus map are available to help you find the Menino Pavilion. The Emergency Department entrance is located at 751 Albany Street.

The closest parking garage is at the 710 Albany Street Garage. Additionally, valet parking is available in front of the Menino Pavilion (840 Harrison Avenue entrance), Monday-Friday, 7 am-7 pm for $12 per day. Metered street parking is also available in the neighborhood surrounding BMC.

If you are having an emergency, call 911

Trauma Center and Emergency Department

Open 24 hours/day, 7 days a week


Boston Medical Center
Menino Pavilion
751 Albany Street
Boston, MA 02118

Adult ED Call: 617.414.4075
Pediatric ED Call: 617.414.4991

Fax: 617.414.7757


Patient Referrals

24-hour, no refusal, referral phone number, live person always answers

Call: 617.414.4075


Learn More

Quick Links

Directions to BMC
BMC Campus Virtual Tour
Acute Care & Trauma Surgery/Critical Care
Primary Care/Urgent Care
Emergency Medicine
Pediatrics Emergency Medicine

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BMC Campus Map
What Makes BMC Special