BMC ChartLink

As a part of Boston Medical Center’s goals to continuously improve not only the quality of care for our patients but also the safety and security of their health information, we offer our affiliated providers the ability to securely access their patients’ medical records online.

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Helping Affiliates Stay Connected

BMC ChartLink (powered by Epic) provides real-time secure access to patient information so that providers in the greater community who are affiliated with Boston Medical Center may access patients’ clinical data and communicate with BMC physicians. In addition to having access to BMC patients’ complete electronic chart, affiliate providers also have the ability to be notified about important clinical events.

Currently included in our partnership are:

New User Request Process

For ChartLink access requests, and/or to report any issues, you must enter a ticket — either via ServiceNow or by calling the BMC Help Desk at 617.414.4500.

We also must receive a signed Confidentiality Agreement for each user before they are able to gain access to the site. You may attach a signed copy to the ticket placed in ServiceNow.

When logging a ticket, please include the following information for each new user:

  • User name
  • Site/organization
  • User role
  • AD login (if applicable)
  • Email address
  • Phone number
Open a ServiceNow Ticket
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Patient Privacy Practices

Patient privacy is very important to us. The same federal laws (HIPAA) that protect the confidentiality of physical medical records also protect them online. Patient charts are securely locked. Only caregivers can log in to the electronic health records (EHR) system and add or view information, and they must explicitly log out when finished.

As an additional safety precaution, if a patient’s record is not actively being used for a brief period of time, it will automatically be logged out.

To learn more about how patient rights to privacy are protected by Boston Medical Center, please visit Patient Privacy or email our privacy officer.

Learn More about BMC’s Commitment to Patient Privacy

Need Help or Have Other Questions?

Please email DG-ChartLink@bmc.org and our staff will respond to your message Monday through Friday during normal business hours.

Please note: If you are having problems with your MyChart account, contact the MyChart Support Line at 844.635.1390.