Office of Patient Advocacy

Patient Advocacy

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Contact the Office of Patient Advocacy

If you have been unable to resolve your problem within the department in which it occurred, you may contact the Office of Patient Advocacy by:

Why It Is Important to Call Us

Unfortunately, many patients, families and visitors who are not satisfied with the care they receive do not make their concerns known. However, if you call a Patient Advocate, two things will happen: you will give us the opportunity to try to resolve your particular problem, and you will help us learn how to deliver better services. We value your opinion.

When to Call Us

The OPA is here to help you with:

When Not to Call Us

The OPA will try to assist you as best we can, however, a Patient Advocate is NOT the best individual to help you with:

These and other numbers are listed under Contact Us.

Contact Us

Office of Patient Advocacy  
Boston Medical Center
One Boston Medical Place
Yawkey Mezzanine, Room MN-06
Boston, MA 02118-2393

Call:  617.414.4970

Helpful Phone Numbers

Main Switchboard for
general information
Call: 617.638.8000

Medical Records
Call: 617.414.4213

Privacy Officer
1.800.586.2627, or email:

Patient Billing
Call: 617.638.6157

Call: 800.439.2370

More Helpful Phone Numbers

Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
Inspire Newsletter
Patient’s Bill of Rights