Banking Facilities
Four full-service ATMs are located throughout the hospital for your convenience.
- Menino Pavilion: Santander Bank ATM
(in the lobby of Yawkey Ambulatory Care Center) - Menino Pavilion: Citizens Bank ATM
(on the first floor near the Albany Street Emergency Department entrance)
Bill Payment
You may pay an existing bill by logging into MyChart or by using Guest Pay or by calling one of our representatives at 1-888-489-0169 to make payment arrangements or ask questions about your bill.
Code of Conduct
At Boston Medical Center, we are committed to providing a safe and inclusive environment for all patients, visitors, and staff members. Our Code of Conduct for Patients, Visitors, and Staff outlines how we expect everyone who walks through our doors to conduct themselves, in order to create a safe hospital where we can continue to provide quality, compassionate care for all.
COVID-19 Guidelines
As the situation with COVID-19 changes, BMC has continued to update COVID-19 guidelines for patients, families, and visitors.
Dining Options for Visitors
Shapiro Cafeteria
725 Albany St
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM
Yawkey Cafeteria
850 Harrison Ave
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM
Healthcare Proxy
- English
- Albanian
- Arabic
- Brazilian Portuguese
- Haitian Creole
- Khmer
- Russian
- Spanish
- Chinese (Mandarin)
- Vietnamese
- Jehovah’s Witnesses
Information Desks
Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.
Visitor Policies
Please read the latest visitor policies here.
Blood / Phlebotomy Lab Hours
Yawkey Ambulatory Care Building
850 Harrison Ave
1st Floor, Suite 541
Boston, MA 02118
Phone: 617.414.4171
Fax: 617.414.4052
Monday-Thursday 7:30 AM - 7:30 PM, Friday 7:30 AM - 6 PM, Saturday 9 AM - 1 PM
Moakley Building
830 Harrison Ave
3rd Floor, Suite 3300
Boston, MA 02118
Phone: 617.414.4747
Fax: 617.414.4749
Monday-Friday 7:00 AM - 6:00 PM
Preston Building
732 Harrison Ave
1st Floor, Suite 113
Boston, MA 02118
Phone: 617.414.8039
Monday-Friday 8:00 AM - 5:00 PM
Shapiro Ambulatory Care Center
725 Albany St
Lower Level (LL), Suite 541
Boston, MA 02118
Phone: 617.638.8050
Fax: 617.414.2701
Monday-Friday 7:30 AM - 6:00 PM
Medical Records
Visit Patient Privacy for more information on how to request a copy of your medical records.
Nondiscrimination Statement
Boston Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disabilities, socioeconomic status, sex, sexual orientation and gender identity and/or expression. Learn more about our commitment to nondiscrimination.
Pastoral and Spiritual Care and Chapel
Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers. There is an interfaith chapel available for meditation and prayer located on the Menino Pavilion 2nd floor.
Patient Advocacy
If you are experiencing an issue with your care or experience at BMC, please contact Patient Advocacy. We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way.
Patient Information
For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800.
Patient Resources
Information about BMC's Patient Financial Assistance.
Pharmacy
There are four outpatient pharmacies on BMC's campus.
Find locations, contact information and hours for our pharmacies here.
Telephones
Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long-distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.