Important Announcements

Nondiscrimination Policy Update

Boston Medical Center Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, color, national origin (including limited English proficiency and primary language), religion, culture, physical or mental disabilities, socioeconomic status, sex, sexual orientation and gender identity and/or expression. BMCHS provides free aids and services to people with disabilities and free language services to people whose primary language is not English.

To read our full Nondiscrimination Statement, click here.

Patient Family Advisory Council

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What is the BMC PFAC? 

The PFAC is comprised of patient/family advisors who volunteer their time and ideas to inform improvements at BMC. Members of the PFAC represent diverse experiences, perspectives, and identities. The rich perspectives that members bring to the PFAC lead to nuanced and multifaceted approaches to healthcare improvement. 

PFAC Mission

To support the hospital’s mission of providing exceptional and accessible care for all through enhanced partnership between patients, families, caregivers, and staff.

The PFAC draws on multiple insights to provide guidance, feedback, and direction to BMC teams, including:

  • Lived experiences of health conditions and BMC services
  • Shared value system
  • Research evidence, best practice, and literature

Annual Reports

2023 PFAC Report

2022 PFAC Report

Patient Stories

Hear from some of our PFAC members about why they joined and what they love about PFAC.

Boston Medical Center Patient Family Advisory Council (PFAC) Application

Boston Medical Center Patient Family Advisory Council (PFAC) Application












Thank you for your interest! We will be in touch soon. 

Please contact the Patient Experience team with any questions at 617-414-5903 or PatientExperience@bmc.org.