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Boston Medical Center is a private, not-for-profit, 496-bed, academic medical center located in Boston's historic South End. Our staff is dedicated to making your experience here as pleasant and informative as possible. This part of our website has been prepared with those goals in mind.

The links below will help guide you to the information you're looking for. If you have further questions, don't hesitate to call us directly at 617.638.8000.

Banking Facilities
Bill Payment
Dining Options
Gift Shops
Hotel Lodging and Rentals
Information Desks
Lab Hours

Medical Records
 

Pastoral & Spiritual Care and Chapel
Patient Guide (Staying in the Hospital)
Patient Information
Pharmacy
Smoking Policy
Staying in the Hospital
Telephones
Visiting Hours & Policies

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

  • Newton Pavilion: Bank of America ATM
    (on the second floor)
     
  • Newton Pavilion: University Credit Union ATM
    (on the first floor in the vending area of the Emergency Department)
     
  • Menino Pavilion: Sovereign Bank ATM
    (in the lobby of Yawkey Ambulatory Care Center)
     
  • Menino Pavilion: Citizens Bank ATM
    (on the first floor near the Albany Street Emergency Department entrance)

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Bill Payment

If you have questions about your health coverage or about paying your bill, please call 617.638.6157. A financial counselor will be available to assist you.

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Dining Options for Visitors

  • Newton Pavilion Cafeteria
    (on second floor)
    Monday – Friday, 6:30 am - 7 pm
    Saturday & Sunday, 7 am - 7 pm
  • Menino Pavilion Cafeteria
    (on the second floor)
    Monday – Friday, 6:30 am - 7 pm
    Saturday & Sunday, 7 am - 7 pm
  • Outtakes Quick Cuisine
    (in the lobby of Menino Pavilion and Newton Pavilion)
    Monday – Friday, 6:30 am - 7 pm
  • MG's Café
    (on the first floor of the Doctors Office Building)
    Monday – Thursday, 6:30 am - 5 pm
    Friday, 6:30 am - 3 pm
  • Various vendors are also available on the first floor of the Yawkey Ambulatory Care Center, including Dunkin Donuts and the D'Angelo Sandwich Shop.
  • Additionally, there are a number of restaurants and sandwich shops in the South End neighborhood surrounding BMC.

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Gift Shops

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

  • Menino Pavilion (in the lobby)
    Monday Friday: 24 hours a day (one hour restocking/break from 2-3 a.m.)
    Saturday: 7 a.m. 4:30 p.m.
    Sunday: 9 a.m. 4:30 p.m.
  • Bridge Outtakes Kiosk (upstairs from the Newton lobby on bridge of H2)
    Monday – Friday: 6:30 a.m. 2:00 p.m.

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Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

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Blood / Phlebotomy Lab Hours

Yawkey Ambulatory Care Building - 1st Floor
Monday - Thursday 7:30 am - 8:30 pm
Friday 7:30 am - 6:00 pm

Moakley Building - 3rd Floor
Monday - Friday 7:30 am - 6:00 pm

Preston Building - 1st Floor
Monday - Friday 7:30 am - 6:00 pm

Shapiro Building - Lower Level (LL)
Monday - Friday 7:30 am - 6:00 pm

Note: All Labs are closed on the weekends and Holidays, with the exception of Patriots Day, Columbus Day and Veterans Day.

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Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

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Pastoral and Spiritual Care and Chapel

Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

There are also two Interfaith Chapels available for meditation and prayer.

  • Newton Pavilion: The Interfaith Chapel
    (on the second floor)
  • Menino Pavilion: The Interfaith Chapel
    (in the lobby)

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Patient Information

For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800. Patient Information can also help you with directions, visiting hours and other helpful information.

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Pharmacy

There are two outpatient pharmacies on BMC's campus.

  • Doctors Office Building (DOB)
    720 Harrison Avenue
    Phone: 617.638.8130
    Hours: Monday – Friday, 8 am – 6 pm.
    Closed Saturday & Sunday
     
  • Yawkey Ambulatory Care Center (YACC)
    850 Harrison Avenue
    Phone: 617.414.4883
    Hours: Monday – Friday, 9 am – 6 pm.
    Saturday, 9 am – 3 pm.
    Closed Sunday
  • Shapiro Ambulatory Care Center
    725 Albany Street
    Phone: 617.414.4880
    Hours: Mon – Fri: 7 am – 7 pm
    Sat: 9 am – 5 pm
    Sun: 10 am – 3 pm 

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Smoking Policy

As a leading health care provider committed to the treatment and prevention of disease and the promotion of safety, smoking is strictly prohibited in any hospital building. Designated smoking areas are available outside of buildings.

Please note:  As of April 16, 2012, BMC became a smoke-free campus. This means that patients and families, faculty, staff, contract workers, students, volunteers and visitors must refrain from smoking on all property owned or leased by BMC and Boston University Medical Campus. 

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Staying at the Hospital

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

BMC Patient Guide - English and Spanish (PDF)
BMC Patient Guide - Haitian Creole (PDF)

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Telephones

Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.

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Visiting Hours & Policies

  1. Visiting Hours: Preferred visiting hours for all areas are from noon to 8 pm, except in the Intensive Care Units, Birth Place and the Rehabilitation Unit. Family and friends can inquire about your condition by calling 617.638.6800 and the operator will provide your room number, location and direct telephone number.
    • Because of special needs of patients in Intensive Care Units, visitors are allowed 24 hours a day and are usually limited to immediate family members. The length of visits and number of visitors may be limited.
    • Visiting hours on the Rehabilitation Unit are 4 pm to 8 pm on weekdays, and
      1 pm to 8 pm on weekends and holidays.
    • Expanded visiting hours are offered in the Birth Place to accommodate families and new parents. A spouse or significant other is allowed in the unit 24 hours a day and two to three support people are allowed during labor.
       
  2. Age of Visitors: Visiting children under age 14 must be accompanied by an adult who is responsible for supervising the children at all times. Young children should not be left alone in the hospital lobbies while families are visiting.
     
  3. Visitor's Health: Any visitor exposed to or having a communicable disease (tuberculosis, measles, mumps, rubella, pertussis, impetigo, the flu or a cold) should not visit patients.
     
  4. Number of Visitors: Since our rooms can quickly become crowded and noisy, no more than two visitors are allowed in your room at one time. We encourage families to discuss scheduling their visits, in order not to overwhelm the patient by visiting all at one time. While support from loved ones is important, we also ask that visitors respect the patient's need for rest during their recovery.
     
  5. Non-discrimination: BMC is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences. BMC does not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Visitors may include, but are not limited to, spouses, domestic partners, both different-sex and same-sex significant others, both different-sex and same-sex parents, other family members, friends and persons from a patient's community.
     
  6. No Smoking: Smoking is strictly prohibited in any hospital building.
     
  7. Restricted Cell Phone Use: Cellular phones may not be used in patient rooms or procedure areas.
     
  8. Deliveries of Mail and Flowers: Should be addressed to:

    Patient's first and last name
    Building and room number
    (If you don't know the building or room, call 617.638.6800.)
    Boston Medical Center
    One Boston Medical Center Place
    Boston, MA 02118

    To safeguard patients, certain units such as Intensive Care Units and Medical Oncology Units restrict flower deliveries. We encourage you to check in with the nursing staff before sending or bringing flowers.
  9. No Latex Balloons: Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.
  10. Infectious Diseases: For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient's nurse before visiting.

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For Questions or Assistance Making an Appointment

Call: 800.841.4325 toll-free

Helpful Phone Numbers

Main Switchboard for
general information
Call: 617.638.8000

Medical Records
Call: 617.414.4213

Privacy Officer
1.800.586.2627, or email:
DG-PrivacyOfficer@bmc.org


Patient Billing
Call: 617.638.6157

TTY
Call: 800.439.2370

More Helpful Phone Numbers

 

Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
What Makes BMC Special
Inspire Newsletter
Patient's Bill of Rights