Boston Medical Center provides a full spectrum of adult and pediatric care - primary to family medicine to advanced specialty care
Home | For Patients & Visitors Home

For Patients & Visitors

Text Size Increase Text Size Decrease Font Size Print Page

Home

Boston Medical Center is a private, not-for-profit, 496-bed, academic medical center located in Boston´s historic South End. Our staff is dedicated to making your experience here as pleasant and informative as possible. This part of our website has been prepared with those goals in mind.

The links below will help guide you to the information you´re looking for. If you have further questions, don´t hesitate to call us directly at 617.638.8000.

Appointments
Banking Facilities
Bill Payment
New Appointments Available! Book Online
BMC Campus Redesign
BMC Connect 
Cancer Survivorship Program
Clinical Services
Dining Options
Directions
Donation
Gift Shops
Health Care Team
Hotel Lodging and Rentals
Information Desks
Interpreter Services
Map
Medical Records

Parking
Pastoral & Spiritual Care and Chapel
Patient Advocacy
Patient Education
Patient Guide (Staying in the Hospital)
Patient Information
Patient Privacy
Pharmacy
Physician Directory
Smoking Policy
Staying in the Hospital
Telephones
Visiting Hours & Policies
Volunteer Services

Appointments

Visit Make an Appointment for complete information.

New appointments are available for select doctors in these departments, if you Book Online:  General Internal Medicine, Family Medicine, Boston University Affiliated Physicians, Dermatology, Gastroenterology, Obstetrics & Gynecology, Ophthalmology (Optometry), and Otolaryngology (ENT)

Go to Top ^

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

  • Newton Pavilion: Bank of America ATM
    (on the second floor)

  • Newton Pavilion: University Credit Union ATM
    (on the first floor in the vending area of the Emergency Department)

  • Menino Pavilion: Sovereign Bank ATM
    (in the lobby of Yawkey Ambulatory Care Center)

  • Menino Pavilion: Citizens Bank ATM
    (on the first floor near the Albany Street Emergency Department entrance)

Go to Top ^

Bill Payment

If you have questions about your health coverage or about paying your bill, please call 617.638.6157. A financial counselor will be available to assist you.

Go to Top ^

BMC Connect

Visit BMC Connect to learn about this patient service that can assist with scheduling appointments, referrals for specialty services, selecting a physician and health screenings.

Go to Top ^

Cancer Survivorship Program

At Boston Medical Center, we understand that cancer affects patients and families in many ways.  Boston Medical Center's Cancer Survivorship Program is here to support you during all aspects of care - from diagnosis through treatment and recovery.
 
We offer a comprehensive array of support groups, workshops, lectures and activities designed with you in mind. Our trained staff offer emotional support, provide education about treatments and clinical trials and and assist you in finding resources to help with transportation, child care and insurance challenges.

Cancer Support Services Newsletter (PDF)

Visit our Cancer Center Website

Go to Top ^

Clinical Services

Visit Our Services for more information.

Go to Top ^

Dining Options for Visitors

  • Newton Pavilion Cafeteria
    (on second floor)
    Monday – Friday, 6:30 am - 7 pm
    Saturday & Sunday, 7 am - 7 pm

  • Menino Pavilion Cafeteria
    (on the second floor)
    Monday – Friday, 6:30 am - 7 pm
    Saturday & Sunday, 7 am - 7 pm

  • Outtakes Quick Cuisine
    (in the lobby of Menino Pavilion and Newton Pavilion)
    Monday – Friday, 6:30 am - 7 pm

  • MG´s Café
    (on the first floor of the Doctors Office Building)
    Monday – Thursday, 6:30 am - 5 pm
    Friday, 6:30 am - 3 pm

  • Various vendors are also available on the first floor of the Yawkey Ambulatory Care Center, including Dunkin Donuts and the D´Angelo Sandwich Shop.

  • Additionally, there are a number of restaurants and sandwich shops in the South End neighborhood surrounding BMC.

Go to Top ^

Directions

Visit Directions for more information.

Go to Top ^

Donation

Philanthropic support is essential to helping Boston Medical Center provide exceptional care, without exception to the people of Greater Boston. Whether you are an individual, a corporation or a community organization, visit Giving to BMC to learn about the many ways you can support BMC.

Go to Top ^

Gift Shops

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

  • Menino Pavilion (in the lobby)
    Monday Friday: 24 hours a day (one hour restocking/break from 2-3 a.m.)
    Saturday:  7 a.m.  4:30 p.m.
    Sunday:  9 a.m.  4:30 p.m.

  • Bridge Outtakes Kiosk (upstairs from the Newton lobby on bridge of H2)
    Monday – Friday:  6:30 a.m.  2:00 p.m.

     

Go to Top ^

Health Care Team

As a Boston Medical Center patient, your medical care is a team effort coordinated by highly trained experts who work together to meet your needs. This effort is led by your attending physician, available 24 hours a day. Our staff includes members of the faculty at Boston University School of Medicine. In the tradition of teaching hospitals, you will also be cared for by residents – physicians who have graduated from medical school and are practicing medicine under the supervision of attending physicians.

All examinations, tests, medications, treatments and consultations with other specialists will be ordered and coordinated under the direction of your attending physician, who will visit you on a regular basis.

Your bedside nursing care is provided by registered nurses. Our nurses provide compassionate care based on state-of-the-art research and protocols and are in involved in virtually every aspect of your care.

Go to Top ^

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

Go to Top ^

Interpreter Services

Boston Medical Center has a full-time medical interpreter staff that provides more than 30 languages on site, 24/7.  If you require an interpreter, please tell our staff when you schedule an appointment or when you are admitted or at any time during your stay.

Go to Top ^

Map

Visit BMC Campus Map to view a downloadable map of the Boston Medical Center campus.

Go to Top ^

Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

Go to Top ^

Parking

Visit Parking for more information.

Go to Top ^

Pastoral and Spiritual Care and Chapel

Please ask your nurse if you’d like to have a chaplain or clergy members visit you. Religious services are televised on the hospital’s internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

There are also two Interfaith Chapels available for meditation and prayer.

  • Newton Pavilion: The Interfaith Chapel
    (on the second floor)

  • Menino Pavilion: The Interfaith Chapel
    (in the lobby)

Go to Top ^

Patient Advocacy

Visit Patient Advocacy for more information.

Go to Top ^

Patient Education

To help BMC communicate effectively with patients and encourage shared decision making between clinicians and patients, we provide easy to understand educational information for patients and their caregivers to help them make the right choices about their medical condition and/or health care.
 
Here's our latest video available in English, Closed Captioning, Haitian Creole, Portuguese, Spanish, Vietnamese
iCOUGH - Preventing Complications After Your Operation  

Go to Top ^

Patient Information

For information and/or updates about a patient´s condition, family members and friends may call Patient Information at 617.638.6800. Patient Information can also help you with directions, visiting hours and other helpful information.

Go to Top ^

Patient Privacy

Visit Patient Privacy to learn more about a patient´s right to privacy.

Go to Top ^

Pharmacy

There are two outpatient pharmacies on BMC´s campus.

  • Doctors Office Building (DOB)
    720 Harrison Avenue
    Phone: 617.638.8130
    Hours: Monday – Friday, 8 am – 6 pm.
    Closed Saturday & Sunday

  • Yawkey Ambulatory Care Center (YACC)
    850 Harrison Avenue
    Phone: 617.414.4883
    Hours: Monday – Friday, 9 am – 6 pm.
    Saturday, 9 am – 3 pm.
    Closed Sunday

Go to Top ^

Physician Directory

Visit Directory of Physicians & Specialists to search or find out more information about our providers.

Go to Top ^

Smoking Policy

As a leading health care provider committed to the treatment and prevention of disease and the promotion of safety, smoking is strictly prohibited in any hospital building. Designated smoking areas are available outside of buildings.

Please note:  As of April 16, 2012, BMC will be a smoke-free campus. This means that patients and families, faculty, staff, contract workers, students, volunteers and visitors will be asked to refrain from smoking on all property owned or leased by BMC and Boston University Medical Campus. BMC is taking this step in partnership with Boston University Medical Campus, Boston Mayor Thomas Menino, the Boston Public Health Commission and nine other hospitals in the city. Learn more about BMC going smoke free.

Go to Top ^

Staying at the Hospital

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

BMC Patient Guide - English and Spanish (PDF)
BMC Patient Guide - Haitian Creole (PDF)

Go to Top ^

Telephones

Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.

Go to Top ^

Visiting Hours & Policies

  1. Visiting Hours: Preferred visiting hours for all areas are from noon to 8 pm, except in the Intensive Care Units, Birth Place and the Rehabilitation Unit. Family and friends can inquire about your condition by calling 617.638.6800 and the operator will provide your room number, location and direct telephone number.

    • Because of special needs of patients in Intensive Care Units, visitors are allowed 24 hours a day and are usually limited to immediate family members. The length of visits and number of visitors may be limited.

    • Visiting hours on the Rehabilitation Unit are 4 pm to 8 pm on weekdays, and
      1 pm to 8 pm on weekends and holidays.

    • Expanded visiting hours are offered in the Birth Place to accommodate families and new parents. A spouse or significant other is allowed in the unit 24 hours a day and two to three support people are allowed during labor.

  2. Age of Visitors: Visiting children under age 14 must be accompanied by an adult who is responsible for supervising the children at all times. Young children should not be left alone in the hospital lobbies while families are visiting.
      
  3. Visitor´s Health: Any visitor exposed to or having a communicable disease (tuberculosis, measles, mumps, rubella, pertussis, impetigo, the flu or a cold) should not visit patients.

  4. Number of Visitors: Since our rooms can quickly become crowded and noisy, no more than two visitors are allowed in your room at one time. We encourage families to discuss scheduling their visits, in order not to overwhelm the patient by visiting all at one time. While support from loved ones is important, we also ask that visitors respect the patient's need for rest during their recovery.

  5. Non-discrimination: BMC is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences.  BMC does not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.  Visitors may include, but are not limited to, spouses, domestic partners, both different-sex and same-sex significant others, both different-sex and same-sex parents, other family members, friends and persons from a patient’s community.  

  6. No Smoking: Smoking is strictly prohibited in any hospital building.

  7. Restricted Cell Phone Use: Cellular phones may not be used in patient rooms or procedure areas.

  8. Deliveries of Mail and Flowers: Should be addressed to:

    Patient´s first and last name
    Building and room number
    (If you don´t know the building or room, call 617.638.6800.)
    Boston Medical Center
    One Boston Medical Center Place
    Boston, MA 02118

    To safeguard patients, certain units such as Intensive Care Units and Medical Oncology Units restrict flower deliveries. We encourage you to check in with the nursing staff before sending or bringing flowers.

  9. No Latex Balloons: Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.

  10. Infectious Diseases: For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient´s nurse before visiting.

Go to Top ^

Volunteer Services

Visit Volunteer Services to learn more.


For Select Practices For Select Practices

For Select Practices
More Information


For Questions or Assistance Making an Appointment

Call: 800.841.4325 toll-free

Boston Medical Center
One Boston Medical Center Place
Boston, MA 02118


Helpful Phone Numbers

Main Switchboard
Call: 617.638.8000

General Information
Call: 617.638.6800

Medical Records
Call: 617.414.4213

Patient Billing
Call: 617.638.6157

TTY
Call: 800.439.2370

More Helpful Phone Numbers


Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
What Makes BMC Special
Inspire Newsletter
Patient’s Bill of Rights


Go to Top ^