For Patients & Visitors

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Boston Medical Center is a private, not-for-profit, 639-licensed bed, academic medical center located in Boston´s historic South End. Our staff is dedicated to making your experience here as pleasant and informative as possible. This part of our website has been prepared with those goals in mind.

The links below will help guide you to the information you´re looking for. If you have further questions, don´t hesitate to call us directly at 617.638.8000.

Appointments

Visit Make an Appointment for more information.

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Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

• Newton Pavilion: Bank of America ATM
  (on the second floor)
  
  
• Newton Pavilion: University Credit Union ATM
  (on the first floor in the vending area of the Emergency Department)
  
  
• Menino Pavilion: Sovereign Bank ATM
  (in the lobby of Yawkey Ambulatory Care Center)
  
  
• Menino Pavilion: Citizens Bank AMT
  (on the first floor near the Albany Street Emergency Department entrance)

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Bill Payment

If you have questions about your health coverage or about paying your bill, please call 617.638.6157. A financial counselor will be available to assist you.

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Clinical Services

Visit Our Services for more information.

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Dining Options for Visitors

• Newton Pavilion Cafeteria
  (on second floor)
  Monday – Friday, 6:30 am - 7 pm
  Saturday & Sunday, 7 am - 7 pm
  
  
• Menino Pavilion Cafeteria
  (on the second floor)
  Monday – Friday, 6:30 am - 7 pm
  Saturday & Sunday, 7 am - 7 pm
  
  
• Outtakes Quick Cuisine
  (in the lobby of Menino Pavilion and Newton Pavilion)
  Monday – Friday, 6:30 am - 7 pm
  
  
• MG´s Café
  (on the first floor of the Doctors Office Building)
  Monday – Thursday, 6:30 am - 5 pm
  Friday, 6:30 am - 3 pm
  
  
• Various vendors are also available on the first floor of the Yawkey Ambulatory Care Center, including Dunkin Donuts and the D´Angelo Sandwich Shop.
  
  
• Additionally, there are a number of restaurants and sandwich shops in the South End neighborhood surrounding BMC.

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Directions

Visit Directions for more information.

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Donation

Philanthropic support is essential to helping Boston Medical Center provide exceptional care, without exception to the people of Greater Boston. Whether you are an individual, a corporation or a community organization, visit Giving to BMC to learn about the many ways you can support BMC.

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Gift Shops

There are two Outtakes Gift Shops where patients and visitors may purchase snacks, cards, newspapers and other items.

• Newton Pavilion
  (in the lobby)
  Monday – Friday, 6:30 am - 7 pm
  
  
• Menino Pavilion
  (in the lobby)
  Monday – Friday, 6:30 am - 7 pm

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Health Care Team

As a Boston Medical Center patient, your medical care is a team effort coordinated by highly trained experts who work together to meet your needs. This effort is led by your attending physician, available 24 hours a day. Our staff includes members of the faculty at Boston University School of Medicine. In the tradition of teaching hospitals, you will also be cared for by residents – physicians who have graduated from medical school and are practicing medicine under the supervision of attending physicians.

All examinations, tests, medications, treatments and consultations with other specialists will be ordered and coordinated under the direction of your attending physician, who will visit you on a regular basis.

Your bedside nursing care is provided by registered nurses. Our nurses provide compassionate care based on state-of-the-art research and protocols and are in involved in virtually every aspect of your care.

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Health Connection

Visit Health Connection to learn about this patient service that can assist with scheduling appointments, referrals for specialty services, selecting a physician and health screenings.

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Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

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Interpreter Services

Boston Medical Center has a full-time medical interpreter staff that provides more than 30 languages on site, 24/7.  If you require an interpreter, please tell our staff when you schedule an appointment or when you are admitted or at any time during your stay.

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Map

Visit BMC Campus Map to view a downloadable map of the Boston Medical Center campus.

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Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

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Parking

Visit Parking for more information.

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Pastoral and Spiritual Care and Chapel

Please ask your nurse if you’d like to have a chaplain or clergy members visit you. Religious services are televised on the hospital’s internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

There are also two Interfaith Chapels available for meditation and prayer.

• Newton Pavilion: The Interfaith Chapel
  (on the second floor)
  
  
• Menino Pavilion: The Interfaith Chapel
  (in the lobby)

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Patient Advocacy

Visit Patient Advocacy for more information.

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Patient Information

For information and/or updates about a patient´s condition, family members and friends may call Patient Information at 617.638.6800. Patient Information can also help you with directions, visiting hours and other helpful information.

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Patient Privacy

Visit Patient Privacy to learn more about a patient´s right to privacy.

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Pharmacy

There are two outpatient pharmacies on BMC´s campus.

• Doctors Office Building (DOB)
  720 Harrison Avenue
  Phone: 617.638.8370
  Hours: Monday – Friday, 8 am – 6 pm.
  Closed Saturday & Sunday
  
  
• Yawkey Ambulatory Care Center (YACC)
  850 Harrison Avenue
  Phone: 617.414.4883
  Hours: Monday – Friday, 9 am – 6 pm.
  Saturday, 9 am – 3 pm.
  Closed Sunday

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Physician Directory

Visit Directory of Physicians & Specialists to search or find out more information about our providers.

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Smoking Policy

As a leading health care provider committed to the treatment and prevention of disease and the promotion of safety, smoking is strictly prohibited in any hospital building. Designated smoking areas are available outside of buildings.

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Telephones

Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.

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Visiting Hours & Policies

1. Visiting Hours: Preferred visiting hours for all areas are from noon to 9 pm, except in the Intensive Care Units, Birth Place and the Rehabilitation Unit. Family and friends can inquire about your condition by calling 617.638.6800 and the operator will provide your room number, location and direct telephone number.
   
   
   • Because of special needs of patients in Intensive Care Units, visitors are allowed 24 hours a day and are usually limited to immediate family members. The length of visits and number of visitors may be limited.
     
     
   • Visiting hours on the Rehabilitation Unit are 4 pm to 8 pm on weekdays, and
     1 pm to 8 pm on weekends and holidays.
     
     
   • Expanded visiting hours are offered in the Birth Place to accommodate families and new parents. A spouse or significant other is allowed in the unit 24 hours a day and two to three support people are allowed during labor.
     
     
2. Age of Visitors: Visiting children under age 14 must be accompanied by an adult who is responsible for supervising the children at all times. Young children should not be left alone in the hospital lobbies while families are visiting.
     
3. Visitor´s Health: Any visitor exposed to or having a communicable disease (tuberculosis, measles, mumps, rubella, pertussis, impetigo, the flu or a cold) should not visit patients.
   
   
4. Number of Visitors: Since our rooms can quickly become crowded and noisy, no more than two visitors are allowed in your room at one time. We encourage families to discuss scheduling their visits, in order not to overwhelm the patient by visiting all at one time. While support from loved ones is important, we also ask that visitors respect the patient's need for rest during their recovery.
   
   
5. No Smoking: Smoking is strictly prohibited in any hospital building.
   
   
6. Restricted Cell Phone Use: Cellular phones may not be used in patient rooms or procedure areas.
   
   
7. Deliveries of Mail and Flowers: Should be addressed to:
   
   Patient´s first and last name
   Building and room number
   (If you don´t know the building or room, call 617.638.6800.)
   Boston Medical Center
   One Boston Medical Center Place
   Boston, MA 02118
   
   To safeguard patients, certain units such as Intensive Care Units and Medical Oncology Units restrict flower deliveries. We encourage you to check in with the nursing staff before sending or bringing flowers.
   
   
8. No Latex Balloons: Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.
   
   
9. Infectious Diseases: For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient´s nurse before visiting.

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Volunteer Services

Visit Volunteer Services to learn more.