Boston Medical Center's Community Behavioral Health Center

24/7 Call Center

Our 24/7 Call Center is staffed by professionally trained clinicians who triage calls, provide support, and make appropriate referrals via phone, in-person evaluations, and telehealth. You will always speak to a live clinician on the phone. 

When you call, our clinician will ask you for some basic demographic and insurance information as well as questions about the current situation. Our clinician will assist you in determining next steps. If appropriate, our clinician will set up an in-person or telehealth evaluation for you or the party you are referring. 

To initiate services, call our toll-free 24/7 crisis line: 1-800-981-HELP (4357).

BEST Mobile Crisis Intervention (MCI) Team

The BEST Mobile Crisis Intervention (MCI) Team provides a 24-hour response to youth and adults in need of crisis intervention for mental health and substance use concerns in community settings. 

• We serve all ages.
• We accept all insurances, including uninsured/no insurance. 
• You can come to our urgent care center or our team of trained professionals can come to you!

If you are in need of an urgent crisis evaluation for mental health or substance use, skip the ER and call our toll-free 24/7 crisis line 1.800.981.4357.

BEST MCI Services:

• 24/7 MCI hotline 
• 24/7 MCI on-site/mobile evaluation – you can come to our urgent care center or our team of trained professionals can come to you
• Same-day crisis evaluation and intervention  
• Brief follow-up 
• Referral to behavioral health and substance use services in all settings, including Community Crisis Stabilization (CCS) 
• Connection to certified peer specialists and family partners

BEST Mobile Crisis Intervention (MCI) Team 

Address:  85 East Newton Street, Boston MA 02118
Hours: 24/7/265
24/7 Crisis Line: 1.800.981.4357

CBHC Clinic

The CBHC Clinic, formerly known as the Bridge Clinic, is the front door for same-day urgent visits for mental health or substance use concerns. 

• Walk-ins accepted. No appointment needed. 
• We accept MassHealth insurance (excluding MassHealth Limited) 

If you are in need of an urgent visit for mental health or substance use, call our CBHC Clinic 617.414.5470.

CBHC Services

• Same-day urgent behavioral health assessment/evaluation 
• Same-day urgent access to treatment 
• Timely follow-up appointments
• Outpatient treatment for mental health and addictions 
• Medication assisted treatment (MAT)
• Psychopharmacology
• Individual/family/group therapy 
• Care coordination and case management
• Recovery and peer support services

CBHC Clinic 

Address: Adult CBHC Clinic 
850 Harrison Avenue, Boston MA 02118 
Yawkey Center, 1^st Floor  

Youth CBHC Clinic 
85 East Newton Street, Boston MA 02118

Walk-In Hours: Monday – Friday (8 a.m. – 8 p.m.)
Saturday – Sunday (9 a.m. – 5 p.m.)
Closed on major holidays 

Phone:  617.414.5470
Email: CBHC@BMC.org 

Adult Community Crisis Stabilization (CCS) Unit

The Adult Community Crisis Stabilization (CCS) is a staff-secured and safe treatment program that provides short-term crisis intervention for adults (18+) with mental health needs and co-occurring disorder over a 5-day stay.

To make a referral, call our 24/7 Intake Line: 617.414.8316

Adult CCS Services: 

• Serving adults (18+)
• Referrals can be made 24/7/365
• Short-term overnight crisis care
• Group therapy
• Medication management by licensed prescribers
• Crisis intervention and future crisis prevention planning
• Discharge planning
• Community care coordination

Adult CCS 

Address: 85 East Newton Street, Boston MA 02118
Age: 18+
Hours: 24/7/365
24/7 Intake Line: 617.414.8316